TORONTO — Toronto-Dominion Bank (TD) has informed some employees in its financial crimes and risk management division that it will introduce software to monitor aspects of their work activity, according to an internal employee call and documents reviewed by Reuters. The move, announced in June 2026, has raised questions among some workers about workplace privacy and how productivity data will be used.
The software, identified by Reuters as WorkiQ from ActiveOps, will track activity indicators including time spent on browsers and internal communication and meeting platforms, according to information shared with employees. TD said the tool is intended to improve workflow management and resource planning rather than serve as an artificial intelligence-based monitoring system.
TD said in a statement to Reuters that the use of automated tools was “standard practice across the industry” and that the system was designed to provide managers with better information about workloads and team capacity. “This is not AI and not specific to any business or matter, the tool allows managers to more accurately manage workflows, team capacity and performance,” the bank said.
During an internal team discussion, TD associate vice president Deanna Pacitti said the software would help identify areas where employees face process challenges. “The idea is it’s going to show pain points, where do we spend too much time,” Pacitti said, according to a recording reviewed by Reuters. She said the tool had gone through a privacy review and would not record conversations or detailed activity within applications such as spreadsheets.
The rollout comes as financial institutions continue to examine digital tools for workplace management, particularly after the expansion of hybrid work arrangements following the COVID-19 pandemic. TD told employees that the software would provide visibility into work patterns that managers previously had less access to in remote environments, according to an internal frequently asked questions document reviewed by Reuters.
Some employees raised concerns during the internal discussion about whether the data could be used for performance evaluations and whether workers would be asked to provide consent. Reuters reported that employees also questioned whether additional resources should instead be directed toward reducing manual processes.
TD said privacy safeguards were in place and that employees would be informed about where the software was used and its purpose. The bank did not disclose how many employees would be affected, and details about the broader rollout remained unclear.
The adoption of workplace monitoring software has also drawn attention at other large companies, with Reuters reporting that firms including JPMorgan and Meta have faced scrutiny over similar employee tracking practices.
As of Sunday, June 21, 2026, TD had not announced further changes to the program. The bank said the software would be used as part of efforts to improve workflow insights and manage resources, while employees continued to seek clarification on how collected information would be applied.
